Política de reembolso

  • Please note we will not accept returns for any non-faulty item that has been used, and/or had labels removed. 
  • There is no return or exchange where the customer has had a change of mind, If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.
  • Oceania Performance Carbon Limited does not accept returns due to normal wear and tear on used items.
  • Damaged Goods
    • If the goods are not of acceptable quality we will meet our obligations under the Consumer Guarantees Act.
    • Please note that:
      (a) We will always quality check items before they leave Oceania Performance Carbon Limited
      (b) It is your responsibility to check the goods on arrival before signing for them and to bring it to the attention of the courier company at time of delivery if they are damaged.
      (c) If at all possible please take a photo of the damage too.
    • If your order arrives in damaged condition please phone us within 3 days on (027) 636 7247 so we can follow up promptly with the courier company.
    • If the goods arrive damaged we will contact the courier company to arrange a pickup of the damaged goods and send you a replacement.
    • Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).
  • Faulty or Defective Goods
    • If your ordered item is found to be faulty or defective please see the warranty information on our website.
    • If the goods are faulty or not of acceptable quality we will meet our obligations under the Consumer Guarantees Act.
    • Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).